Customer Reviews & Stories

A bit off Morristown's beaten path. New customer who just moved to the area. Couldn't be happier: Steve + Nick x2 were all super professional, approachable, quick and most important: Honest. Saturday hours are an extra plus

— Google Review

They have always been honest with their assessment of my car's problems. The mechanics have always called me first before fixing anything, and give accurate (and reasonably priced) estimates for the cost of repair.

— Google Review

Steve and his crew are the best, most honest, most reasonable mechanics in Morristown. They work on all types of cars, including foreign automobiles. I take my cars there religiously and I have always been 100% satisfied.

— Google Review

Milellis treat their customers as family. They are very reasonable as always look for ways to save their customers money. Would recommend Milelli's to any customer in the greater Morristown area

— Google Review

Had a great experience here, they were very helpful in finding out what needed to be done. They were able to fix my car up same day as well! Great service and everyone was very friendly!

— Google Review

I started using Milelli's Auto Service a couple of years ago when Tom from "First Choice" moved over to this garage when he started his gradual transition towards retirement. Absolutely love Milelli's!! They are honest, knowable and fair priced.

— Google Review

I have been using Milellis for several years and Stve has always been super helpfull. They always explain what is needed and don't overcharge! Good work & good guys - highly recommended!

— Yelp Review

Very good respectful bunch of guys

— Google Review

I read the other review and I'm sorry he had some type of bad experience...but I don't think it really had to do with Milelli's....sounded a bit whacked. What I do know from persoanl experience is that my family has been using Milelli's for all our service needs. Steve runs a great shop. He charges reasonable fees for work done, always does the work as quick as it can be done and goes the extra mile with customer service on so many levels.  Steve cares about customer satisfaction, my bet is he didn't even charge the flat tire guy  if the dude complained, thats the type of shop it is. Great value for your money. We will always go to Millelli for our vehicle needs.  They even have an AVIS on site if you need a vehicle for a couple days. Thank you from my family Steve

— Yelp Review

Excellent service from all aspects! 

— Google Review

Steve was a true business man... Friendly, outgoing, and just an all around pleasure to work with! I 100 percent would recommend him to anyone looking to get their car repaired in the area.  His prices are affordable and he has some of the most friendly , hardworking guys that work for him. Steve and his business go above and beyond their call of duty. Keep up the good work boys!

— Yelp Review

Tom and Steve make a great team. Estimates are always honest, service is friendly, work is perfectly done. I never go anywhere else if I can avoid it.

— Google Review

I took my wife's car in after it making some very loud noises. We had taken the car to 4 other shops that were never able to fix the noise over a span of 3 years. It got so bad that we had to bring it to another shop. Steve was able to find the problem on the first try, although the repair was expensive (based on what had to be replaced - not their prices). The problem is now fixed and is whisper quite. I just moved to the area so it is great to have a local guy that I can trust.

— Yelp Review

I have now been to Milelli's on 3 separate occasions, and I can't say enough about the exceptional service I received each time. Here are a couple of quick anecdotes that shed some light on the kind of people they are: 1. On one occasion, I couldn't get my car to start so I called Milelli's to come tow it. They could've just showed up and towed it without even seeing what was wrong with the car, as that would've made them more money. Instead, they successfully attempted to start my car and allowed me to avoid the towing charge. I can't imagine many businesses have that level of integrity.  2. Another time, I brought my car in on Saturday towards closing time. If I didn't get it back that day it wouldn't be ready until Monday and I wouldn't have been able to get to work. Steve had no obligation to do so, but he stayed late that day to make sure I got my car back in time. Not only that, but he never tries to squeeze extra charges into my bills. In summary, I see a number of reviews describe Milelli's as "honest", "fast", and "reasonably priced", and I couldn't agree more. I'd highly recommend Milelli's to anyone who needs their car serviced in the Morristown area.

— Google Review

I have now been to Milelli's on 3 separate occasions, and I can't say enough about the exceptional service I received each time. Here are a couple of quick anecdotes that shed some light on the kind of people they are: 1. On one occasion, I couldn't get my car to start so I called Milelli's to come tow it. They could've just showed up and towed it without even seeing what was wrong with the car, as that would've made them more money. Instead, they successfully attempted to start my car and allowed me to avoid the towing charge. I can't imagine many businesses have that level of integrity.   2. Another time, I brought my car in on Saturday towards closing time. If I didn't get it back  that day it wouldn't be ready until Monday and I wouldn't have been able to get to work. Steve had no obligation to do so, but he stayed late that day to make sure I got my car back in time. Not only that, but he never tries to squeeze extra charges into my bills. In summary, I see a number of reviews describe Milelli's as "honest", "fast", and "reasonably priced", and I couldn't agree more. I'd highly recommend Milelli's to anyone who needs their car serviced in the Morristown area.

— Yelp Review

My son had a flat tire on I- 287 and I called Milelli's shop to see if they could help. Tremendous response. They were quick and extremely helpful. I felt that my son and vehicle were in good hands from the first phone call. I highly recommend to anyone in that area. Steve, you should be proud of the business that you established!

— Google Review

I cannot tell you how grateful we are to have found Milelli's when our truck broke and we live four states away.  This standard of workmanship and customer service may be a thing of the past, but it is alive and well in Steve Milelli.  Rest assured, if you need towing or repairs  Milelli's will not disappoint. As a matter of fact, you probably won't believe it!

— Yelp Review

I trust Steve and the crew 100% with my cars. My family has been going to them for 17 years. Many times they told me to wait on issues or have found cheaper solutions  to save money. They are honest and dependable in everything they do.

— Google Review

I've been bringing my car to Steve for about 10 years.  He is great at laying out what needs to be done in a way I can understand and then he and Virgil do a great job In repairing and maintaining our 2 cars.  Just as importantly, I've learned I can trust Steve completely.  Over the years I've had issues that I expected would cost hundreds or even thousands of dollars only to find they cost a tiny fraction.  Someone who does business like that is honest and reputable and deserves my continued business - and yours if y are smart.

— Yelp Review

Steve and Tom are the best!  We find their service fees, work, and customer service top notch.  Steve has been so helpful and generous with his time these past couple of weeks as we search for a new car and work to sell an older car.  I would recommend them highly!

— Google Review

I can really trust the work I have done on my car here, and I know that their recommendations and diagnoses are honest. That's the highest compliment I can give.

— Yelp Review

Steve the owner of Milelli's is both knowledgeable about cars and customer service. Milelli's is by far the best auto shop in NJ and the northeast. Steve brought me into the shop, showed me what was wrong with my car and provided multiple solutions at different price points. If you're looking for a great mechanic, look no further. Ask for Steve.

— Yelp Review

Steve (the owner) is honest and knows cars. Unlike many other car shops, he doesn't push you to get things done. He weighs out the true positives and negatives of each decision, either now, later, or never, makes a recommendation and let's you decide with no pressure. .I've been to other car shops in the area and definitely this place stands out amongst them all. Prices are reasonable and customer service is amazing!

— Yelp Review

I had an absolutely incredible experience working with Steve at Milelli's! My car broke down 2 hours away from where I live, so I was in a TOTAL bind. Not only did he tow my car for a nominal fee from a few miles away, but he agreed to store my car for 2.5 weeks during a blizzard FREE OF CHARGE! Steve only fixed and charged me for the imperative problem, and then advised me on minor issues to consult with my local mechanic. Without a doubt, I would recommend Milelli's Auto Service and Towing to any costumer, especially the out-of-towners :-)

— Yelp Review

Steve Milelli and his team are servicing our cars for years. They are the most honest, reasonably priced, dedicated, fast and helpful repair service we have encountered. After having suffered through a few dealership "service jobs" in the early years, we found Milellis and never looked back for a second. Would recommend them (and have in fact!) to anybody with car repair needs. They are simply the best in our book!

— Yelp Review

I have been taking my car there for a very long time and am always pleased with their service. The staff is very friendly and always willing to help.

— Google Review

Called about a jump start as the place I usually go didn't have the ability to come to you. Steve was professional & friendly on the phone, and his son Nick came to the rescue soon after. He got the car running again, and was very pleasant & nice. No complaints!

— Google Review

Great honest service.

— Google Review

I was taking my mom for surgery at Morristown hospital when as we pull into the parking garage my brakes fail.. I live over an hour away. I googled Auto Repair near me and Milelli’s Auto was an option. Since they had 4.5 stars I chose them. Well I would give them10 stars if I could!!!! Steve went out of his way to help and try to get my vehicle done before he closed so I can drive home and not take an Uber which would cost $50. If you are in the vicinity of Morristown and have trouble with your vehicle I would recommend Milelli’s in a heartbeat!!!!!!!

— Google Review

I don't often get our vehicles towed, but I was lucky to find out about Milelli's Auto Service by sheer luck (through Google Search). After some comparative shopping, Milelli's was found to have the most reasonable pricing. Nick, the driver who picked up our car came, came as scheduled, got our car to the dealership within the timeframe they stated, and even provided us with feedback from the dealership with our car's issues. I felt that they truly did an excellent job in handling our situation and would have no qualms with using them again! Thank you.

— Yelp Review

Have been coming here for a few years now and will continue to come here for a very long time. Steve and the crew there are very honest, helpful and go out of their way to take care of their customers. Can't say enough good things about them. Only place I would take my cars.

— Google Review

Amazing and prompt service!! Called for a tow and described my vehicle wouldn't start and my dash was throwing multiple error messages. Almost immediately they told me what they thought the issue might be in an effort to help so I didn't request an unnecessary tow. Unfortunately, I had limited resources so I still need the tow. Tow truck came within 15 minutes of me calling. Instead of instantly hooking up my vehicle to tow to the shop, the driver checked to see if the suspected problem was the issue (bad battery) and brought a jump pack. Bingo! Started right up and error messages started to disappear. How refreshing to interact with a company that was helpful, honest, and prepared. Thank you Steve and Nick!! Highly recommend - hopefully, I don't get stranded again in Morristown but if I do, I know who I'm calling!

— Google User Review

This place really helped me out with my son's Jeep. We thought that it had a major problem but they realized that it was a really simple fix and did it. Great service and a very reasonable price - thank you!

— Google User Review